This Privacy Policy explains what information we collect when you use www.myvisa.my sites, services, products, and content (“Services”). We at www.myvisa.my are dedicated to providing our clients with a pleasant and secure online experience. Our intent whenever we collect and use your data is to be as transparent as possible so that you are aware of what we collect, what we use it for, and what decisions you make about what information you provide to us. As outlined below, we follow these guidelines. Whenever you use our website, call us, or send us information in person, via email, through post, or social media, you are agreeing to the conditions. Our aim is not just to comply with privacy law. It’s to earn your trust.
Collection of Personal Information
In response to your interactions with us, we may collect different types of information about you. By utilizing our services, you agree that we may collect personal information about you in a variety of ways, including when you request information from us, book a service with us, and contact us directly via our website, social media platforms, telephone, and email. Furthermore, we collect information about the people whose reservations and services we are handling together with yours. The personal data that we collect are Full name, Postal address, Email address, Landline, and mobile numbers, passport number, gender, date of birth, place of birth, nationality, Financial details, and payment method including card and bank details.
Use of Personal Information
Our privacy policy explains in general what data we collect and how we use it to provide you with a safe and reliable user experience. Potential clients’ personal data will be used so that we can identify and provide them with additional products and services, including notifying them about special offers and promotions. www.myvisa.my uses this data to understand client requirements and provide a suitable product or service. Moreover, they are used for managing products and services, performing tests and research, marketing, and product and service development. We can use the personal data we collect to better understand the behavior of our clients and how they interact with us. We may be required to share your contact information with other third-party partners if their service is necessary for processing your requests or when you request additional services.
Confidentiality of Personal Information
As part of our commitment to maintaining the confidentiality of your information, we will not share it with anyone, unless legally required to do so by applicable authorities, or as necessary to ensure that our customers may fully enjoy our services. We will not share your information with marketing agencies or other companies that send you unwanted communications.
Legal Disclosure of Information
In the event we are required by law to disclose any information about you, we will do so if, in our judgment, such action is necessary to fulfill a government request, comply with the law or legal process, and/or protect or defend our legal rights.
Non-Personal Information Collection and Usage
As part of our website’s research, analysis, monitoring, and enhancement efforts, we may collect non-personal information on user’s and customers’ activities through analytical technologies. Non-personal data does not reveal the identity of the website visitor; rather, it displays the visitor’s behavior on the site. Such information gathered during visits to our website is used to evaluate our content and services and make changes to give a better user experience and high-quality services.
Opt-Out Option
In our marketing and promotional efforts, we send you email alerts about our products and services, as well as events and news that may be of interest to you. www.myvisa.my offers you the option of opting out of receiving emails or promotional offers by simply following the instructions in the reservation or contact forms.
Contests and Surveys
During our contests and lucky draws, we will ask you for personal information, and this information will be shared with a third-party provider affiliated with our contest. All participants are expected to submit their data voluntarily for future analysis to compete. Users of our website are at their discretion to choose whether to participate and can opt out of the contest if they do not wish to divulge their personal information.
Secured Transaction
www.myvisa.my uses precautionary measures to ensure our client’s privacy and security by protecting their personal and financial information. We recognize data as an asset that needs to be protected from loss and unauthorized access and employ a variety of security technologies to do so. Our security measures are by generally accepted industry standards. Using encryption, firewalls, and other security controls, as well as user identification requirements and audit trails, we provide the same level of security as financial institutions and online transaction systems.
Complaints and Disputes
For complaints about how we handle, process, or manage your personal information, you can contact us at +6011 3368 6415. Note we may require proof of your identity and full details of your request before we can process your complaint. If you have reason to believe that we have breached the principles as laid out in this Privacy Policy, we urge you to raise it with us.
By using our visa services, you indirectly agree to our Privacy Policy that you would not post any negative feedback or complaint, regardless of rejection or delay of visa application, on any of our social media pages, without obtaining our written permission.