The terms and conditions mentioned on www.myvisa.my is legally binding. All clients using the Malaysia visa services available on the website have to provide a guarantee that you will access the website and use its services as per the terms and conditions mentioned below. This legal agreement is between www.myvisa.my and you, i.e. the customer, applicant, or the client. Therefore, it is crucial to read the terms and conditions mentioned here before you use the visa services offered on www.myvisa.my.
Scope & Procedures
www.myvisa.my visa services are available for people of all nationalities, especially Malaysian citizens. Our visa experts have years of experience and expertise to not only help you choose the right visa but also to support you through the application and documentation process. We put in our best efforts to ensure that our clients receive their respective visas on time. Nevertheless, we would not take any responsibility if your visa application is rejected or delayed due to any of the following reasons:
- Incomplete or incorrect visa application form
- Missing, fake, or incorrect supporting documents
- Missing, incorrect, or false information
- Non-booking of airline tickets
If you do not get a visa approval due to any of the above reasons, www.myvisa.my would not be responsible for the same. While in most cases it is best to book your flight tickets and hotel accommodation after you have received your visa, Malaysia visa rules require applicants to have a confirmed return flight ticket beforehand. In this case, we can help you to book the flight ticket. If you have to catch a transit flight from another country while traveling to Malaysia, you also need to enquire whether you need a transit visa for that particular country. The transit visa rules are different for different countries.
Documentation
Documentation is an extremely important part of the visa process. One of the most crucial documents that you need to submit is your passport. Moreover, your passport should have at least 6 months’ validity from the date of returning from the country.
www.myvisa.my would act as a middleman between our clients and the respective Embassy, and you can send all the documents along with the passport to us. It is important to send the passport as well as the documents within the period given to you, to ensure quick processing of your visa application. Moreover, by sending the documents to us, you also agree that we are entitled to return them only after the visa procedure is completed by the visa issuing authority.
The visa application process includes an interview. The appointment date for the interview is provided on a first-come-first-serve basis. However it is important to have all your documents in order, as a missing or incorrect document may postpone your visa interview.
After the visa process is done, all the important documents, including your passport, travel insurance, flight voucher, appointment letter, etc. will be returned to you. Once you receive all the documents, you have to send an acknowledgment of the same to us through email. No changes will be made if you do not send the acknowledgment email on the same day. Moreover, you would have to pay additional charges to make any changes after that.
Once you receive the visa, you need to notify us immediately. You need to check the visa carefully to rule out any errors. In case there is any discrepancy, we should be notified about the matter on the same day. If you fail to do so, we will consider the visa as accepted from your end. We will not take any responsibility if issues are caused due to delays at your end.
Apart from this, any change in the travel plan or any other additional requirement should be notified to us beforehand. www.myvisa.my would not take any responsibility for delays or problems caused due to such cases.
Fee and Payment Mode
www.myvisa.my’s visa fee includes our visa services charges as well as the charges of the country visa issuing authority. Once your application form and documents are submitted, you can make the payment of your visa fee through debit card, credit card, or online bank transfer. Whichever payment you choose, ensure that it can be billed and processed immediately. The visa processing fee as well as the visa processing requirements can change at any time, without prior notice.
Processing Time
The processing time for visas mentioned on the website is 5-7 working days. While we try our best to ensure that you get your visa within this time period, the duration is just an estimate based on our years of experience dealing with different embassies. The visa process begins the next day after you submit your visa application. The visa processing time only includes the weekdays, i.e. from Sunday to Thursday, and not the weekends, i.e. Friday and Saturday as well as any other public holidays. Alternatively, it can also happen that the Malaysian Embassy remains closed without any prior notice. www.myvisa.my cannot be held responsible for visa approval delays due to any of the above reasons.
Approval and Rejection of Visas
www.myvisa.my has no role in the approval and rejection of visa applications. Our sole responsibility is to ensure that all your documents are submitted correctly and on time. The evaluation and processing of the visa would be done by the respective country’s Embassy or Consulate, and hence, the sole power of approving and rejecting the visa application also lies with them. We cannot assure the approval of your visa application.
Policies on Cancellation and Refund
Once your visa application is submitted at the consulate, you are not entitled to a refund, even if your visa application gets rejected. In case you cancel the visa request before the application goes to the visa issuing authority, you may receive a partial refund, which includes the visa processing fee. However, we would not be able to refund any banking, services, or administration charges.
Once your visa application is submitted, we will not be responsible for the loss of fee caused by the changes in visa policies made by the embassy. Moreover, the information on visa services available on our website, which includes the different packages and prices can be changed or amended without any prior warning. Hence, keep checking the updated version of the terms and conditions before you buy our visa services.
In case you want to cancel the visa application submitted to us, you can contact us immediately. However, we do not provide refunds for credit card payments that were made more than a month ago. In this case, it would be offered as a store credit to you, and you would be able to use it for another visa application through www.myvisa.my.
Use of Intellectual Property
All content found on this website, including the images, text, logo, etc. is the property of www.malaysiavisa.ae and is protected under copyright laws. Hence, it is well within our rights to stop our customers from accessing any section of the website, without any warning.
As our customer, you have the right to view the content presented on our website to gain information and know about our products and services. However, we do not give you the right to copy, publish, alter, sell, or re-post any of the content available here. Moreover, you may be penalized if you use the company name, trademark, logo, etc. illegally.
We are not responsible for the content provided on third-party websites that are linked to ours. You can click on these links at your own risk.
Applicable Law & Language
The Malaysian law applies to all the terms and conditions mentioned on this page. Any dispute between you, i.e. the customer, and us, i.e. MyVisa.my would be resolved through the Malaysia federal courts.
All communication and correspondence regarding our visa services will be done only in English. www.myvisa.my would not take any responsibility for the spelling errors in any document that is in any other language than English.
Indemnify
All our clients who use our visa services have to agree that they would indemnify or reimburse us against any expenses, damage, or losses in cases of:
- Fraudulent act by the client or his/her representatives or employees
- Violation of our terms and conditions
- Proceeding, claim, or action taken by a third party due to the breaches or misrepresentations caused by the client.
Disclaimer
We do not claim that the content available on our website is 100% accurate, comprehensive, up-to-date, or perfect. While we try to ensure that the content is without any mistakes, we do not rule out the chances of some errors. We also do not offer any warranty on the information, software, and service packages available on our website, including that of merchantability and non-encroachment.
We do not claim or provide a guarantee that the services packages and products available on the website are error or virus-free. We also do not claim that they would fulfill all your requirements. Still, we use the latest technological innovations to ensure that you receive a hassle-free booking experience.
Complaints
To register any complaint or to find an answer to your query you can contact us at +6011 3368 6415. By using our visa services, you indirectly agree to our Terms and Conditions that you would not post any negative feedback or complaint, regardless of rejection or delay of visa application, on any of our social media pages, without obtaining our written permission.